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Privacy Policy for Malaysia Account Data

Your laju99 account can include profile details, device signals, cookie choices and payment records linked to Touch 'n Go, GrabPay, Boost dan FPX.

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laju99 Privacy Policy for Malaysia Account Data
PRIVACY CONTACT

Contact Us About Your Privacy

Use these contact paths when your request is about this Privacy Policy, your account data, cookie settings, wallet records or a correction request. Please include the email or phone number tied to your account so we can match the request safely before sharing or changing any personal data.

Team online

Privacy email

Email our privacy desk when you want to ask what account data we hold, request a correction, or raise a concern about how a record was used. We may ask identity questions before acting.

Live chat request

Start a chat from your account when you need help finding cookie controls or checking which contact detail is active. Our agent can create a privacy case without showing sensitive data in chat.

Account security route

Use the security route if you think your account, email or phone access has changed without your consent. We can pause sensitive changes while the privacy and access checks are completed.

DATA PRACTICE

How We Handle Your Data

Our privacy work focuses on keeping account records useful, limited and protected. We separate support access from wallet checks, log sensitive account changes, and use cookies for session, security and preference purposes.

Account details

We may collect your name, contact details, login identifiers and account activity so your profile can be opened, recovered and maintained. We do not ask for more personal data than the account flow requires.

Payment records

Wallet actions through Touch 'n Go, GrabPay, Boost dan FPX may create reference numbers, timestamps and status records. These help us match account credits, resolve queries and check whether a wallet action belongs to you.

Cookie controls

Cookies help keep you signed in, remember language choices and detect unusual session patterns. You can manage browser cookies, but some security or login functions may not work as expected if they are blocked.

Security logs

We record password changes, device changes, failed login attempts and support actions tied to your account. These logs help us protect access and investigate privacy concerns without exposing full personal records to every agent.

Retention periods

We keep records only for account operation, dispute handling, security checks and legal duties that apply to us. When a record is no longer needed, we remove it or reduce it so it no longer identifies you.

Change requests

You can ask us to correct contact details, update account records or explain how a privacy choice affects your account. We will verify the request first to avoid changing data for the wrong person.

Privacy Questions Before You Join

These answers explain how this Privacy Policy works in everyday account use. They cover the data we collect, how payment references are handled, what cookies do, how to ask for changes and what happens when local legal requirements affect access.

We may collect account identifiers, contact details, login records, device signals, cookie choices and wallet references. The purpose is to run your account, verify requests, protect access and answer privacy questions tied to your profile.

Touch 'n Go, GrabPay, Boost dan FPX can create account-linked references such as timestamps, transaction numbers and status checks. We use those records to match wallet activity, support your queries and reduce mistaken account changes.

Yes. Contact us through the privacy email or account chat and tell us what needs correction. We will verify that the request belongs to you before changing contact details, profile fields or related account records.

Cookies support login sessions, language choices, fraud checks and basic site measurement. You can control cookies through your browser, though blocking some cookies may affect sign-in, security checks or saved account preferences.

Retention depends on the type of record and why it is needed. We keep data for account operation, support history, security investigation and legal duties, then remove or reduce it when that purpose has ended.

Only staff who need to handle the case should access the request. Support may see limited account details, while sensitive wallet or security records are handled through controlled checks rather than open chat messages.

Yes. Access, eligibility and some privacy responses may depend on local law and are available where local law permits. If a legal duty prevents a change, we will explain the reason as clearly as we can.

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